Apollo Health Street’s support services enable companies to focus on priority issues by leveraging our 3 tier model. This model has helped our customer attain high response and resolution times for trouble tickets


L1 / Helpdesk : 1st level of Support Personnel’s taking calls and resolving incidents (online & offline)

     Large customer base including several large hospitals.
     Dedicated & established  hardware and software infrastructure
     Support Centers in Hyderabad & Delhi
     Script based & ticket based processes.


L2 / Technical Support : 1st level of escalation for helpdesk. Also responsible for execution/ application of release patches.

     Un-resolved tickets from L1 gets addressed by technical teams
     Response time driven support
     Teams work with customer's knowledge base


L3 / Engineering Support : Final level of escalation. The trouble ticket is directly worked by the group of developers who developed the applications.

     Calls of high and medium severity that require bug fixing
      L3 starts with mutual troubleshooting before taking complete ownership
     Involves highly technical teams to respond with bug fixes & patches