Apollo Health Street’s Best Shore delivery model allows us to offer voice service capabilities from either the US or India. This flexible delivery model allows us to provide the most cost effective solution that meets your business requirements. Services are available 24 x 7 utilizing our proprietary Best Practices. We have been recognized as an industry leader by Gartner for several years, and our dedicated voice professionals undergo rigorous and on going training.

Apollo Health Street’s customized staffing models provide the required Average Speed to Answer (ASA), continually monitoring Abandonment Rate to maintain the required service level. Our Best Practices focus on First Call Resolution (FCR) with warm transfers of calls requiring escalation. Seamless call transfers within Apollo Health Street or outside to customer personnel allow the most effective and efficient service, with the best possible coordination of services.