AHS Solutions is a market leader in the delivery of technical help desk and Service Desk solutions. Our support services have consistently earned leadership ranking in Gartner’s Magic Quadrant. Our operational excellence in providing support solutions to customers has become the industry standard for outsourcing support solutions.
As experts at incorporating a customer’s technical help desk business processing in our delivery model, we take on your challenges and strive to improve your business performance at the highest level of quality—guaranteed. We realize that your decision to outsource your support services is driven by:

     Rising costs of providing technical help desk support leads to sub-optimization of        resources.
     Non standardization of common tools and processes results in costly enterprise-wide        systems integration.
     Integration of global and multi-lingual support center.
     Insufficient scale to provide expected coverage hours and service offerings.
     Increased security risks due to inability to enforce security standards and policies
       across the enterprise
     Low customer satisfaction ratings resulting from inconsistent processes, no knowledge        sharing and inability to define/enforce operating level agreements.
     Lack of business intelligence reporting prevents management control of critical events
       and economical resource utilization.

Our support solutions comply with both industry, as well as our customers compliance requirements, including ITIL, COBIT, SaaS 70, and HIPAA.
Benefits of AHS Solutions Help Desk solutions

     Optimize budget and resource allocation.
     Increase productivity and customer satisfaction.
     Integrate enterprise-wide management control and reporting.
     Standardize and optimize processes and streamline procedures.
     Automate service-level reporting and tracking.

Our global delivery model offers a blend of service professionals - on-site, from remote U.S. locations or through off-shore options, depending on your business needs and budget. Through our rigorous transition planning, we help you capture and retain integral business knowledge, so you can leverage your existing information efficiently.
All of our flexible solutions and services leverage world-class technology and automation. We combine our industry-leading best practices, certified professionals and Information Technology Infrastructure Library (ITIL) methodology to deliver significant cost-savings and value for our customers.
Contact us today for a free assessment of your support operation, and to determine how AHS Solutions can positively impact your customer’s experience, and your bottom line.