Patient Access Partnership

Apollo Health Street has developed Patient Access Partnership, a combination of technology solutions and services, to address the inherent challenges present in Patient Access departments around the country. Apollo will ensure a complete review of all your daily registration and correct any errors in patient data – as well as demographics and other data that can impede the revenue cycle.

Key features and benefits of our solution:

• Error identification before the first bill is dropped
• Accelerated receipt of outstanding revenue that is delayed due to registration errors and pre-authorization failures
• Cost to collect reduction, since errors are corrected prior to billing, rather than through labor-intensive review of EOBs, correspondence, and telephone inquiries
• Employee scorecards to provide staff accountability and training
• Robust internet-based reporting system to provide the data necessary for root cause analysis
• Instant accountability and rapid staff feedback to allow proactive management

Service line deliverables:      

• 100% of registrations reviewed within 36 hours
• Patient insurance information validated with payer databases
• Patient demographics validated against external databases
• Pre-authorization/pre-certification validated with payers
• Hospital’s information system updated according to hospital rules
• Internet-based reporting system available 24/7/365