A critical component of an effective Implementation Strategy is having a variety of technical support options available to clinical and administrative staffs for routine issues as well as more complex matters, and is an essential aspect of a streamlined and efficient medical software implementation. Our customer support programs provide you with access to experienced and certified IT support when you need it. We understand that not all practices require the same level of support, so we have developed an array of options allowing you to consider what will work best to support the unique needs of your organization.


All of our customer support programs provide you with access to a team of product-certified software analysts who have the tools to efficiently resolve problems with minimum downtime and disruption to your office workflow. Our plans offer priority response handling for your urgent issues, with plans ranging from a maximum of 4 hours urgent response time to as little as 30 minutes, depending on the selected plan. For routine issues we guarantee a response within one business day. We offer support packages that cost-effectively meet the needs of single practice providers and payers up to large group practices with large administrative and clinical staff.