Ensuring accurate information is gathered at the point of registration, or ideally prior to the patient arriving for service (pre-registration), dramatically improves financial outcomes in a number of ways.  First, correct information at the time of registration allows accurate bills to be submitted to payers, reducing administrative delays and potentially denied claims.  Second, accurate patient contact information facilitates communication with the patient after their date of service, allowing Business Office staff to more effectively contact patients for additional information needs as well as to follow-up on patient liabilities.  Third, by communicating with the patient prior to their date of service, our clients are able to dramatically increase their upfront collections, ultimately easing the backend, low dollar, self-pay follow-up burden. 

Apollo Health Street Health Street’s solution assesses each client’s registration & pre-registration processes individually and applies our methodology to develop a solution that maintains our client’s focus on customer service, while balancing the focus with managing better financial outcomes.  In the end what is created is a client/Apollo Health Street Health Street joint solution utilizing the client’s onsite resources in a way that maximizes their customer facing presence, while leveraging Apollo Health Street’s technology and global resources to maximize the financial return.